About the Role
We are hiring and looking for a relationship manager to join our team
The Relationship Manager is responsible for developing and maintaining relationships with key customers.
This includes identifying new opportunities, building and maintaining customer relationships, and managing customer service issues.
Requirements
Responsibilities:
Maintain a pipeline of new business opportunities with a focus on long-term relationships
Become an expert in the product or service offering to the customer segment
Develop strategies to meet customer needs and deliver the best possible experience
Regularly identify high value prospect accounts and proactively create contact lists for account executives to follow up with
Develop detailed account plans with account executive teams for key accounts
Escalate major customer service issues to appropriate management
Understand customer needs and develop plans to address them
Identify key staff in client companies to cultivate profitable relationships
Resolve customer complaints quickly and effectively
Forward upselling and cross-selling opportunities to the sales team
Promote high-quality sales, supply and customer service processes
Aim to preserve customers and renew contracts
Approach potential customers to establish relationships
Gain solid knowledge of competitors
Skills:
Fluent English
Proven experience as a Client Relationship Manager
Knowledge of customer relationship management (CRM) practices
Experience in sales or customer service is preferred
Problem-solving attitude
Excellent communication skills
Aptitude for fostering positive relationships
Teamwork and leadership skills
Customer-oriented mindset
BSc/BA in Business Administration or similar field
Gender:
Female only. Role: Fulltime
Working on site only not remotely
About the Company
YPO is a modern service, the first in the middle east, that focuses on optimizing the orthodontic treatment plan of Clear aligners.
The goal is to make clear-aligner-treatment plan more predictable with fewer chances of refinements.
our aim to make their lives easier and smooth by providing them couple of solutions as Clincheck packages with subscription to our plans or we can coach them to enhance their skills and knowledge about the digital solution they have